Can you make me a design that I don’t see on the website?
If you have a custom design in mind that you didn’t see on the website, please email us at MomentsEngravedTeam@gmail.com with information about your request. We can create a custom design of company logos, other imagined designs and just about anything else for you. Send us your requirements via email and we’ll give you a quote.
How long does it take for me to receive my order?
Since each piece is made to order, standard lead times range from an estimated 2-4 weeks. Shipping time is dependent upon the shipping provider and delivery location. Domestic orders in the USA typically take around 3-5 business days and international orders can take up to 7-10 business days.
How is the item shipped?
Most orders are shipped using either UPS or FedEx depending on availability. Each item is carefully placed into a highly durable, industrial-strength cardboard box to protect your product during its journey.
What is your return policy?
Customer satisfaction is our number one priority here at Moments Engraved. If for any reason you receive something that is damaged during manufacturing, during the shipment process or has an error, let us know and we will happily send you a new one. Just email us a photo at MomentsEngravedTeam@gmail.com and we’ll make things right!
How do I track my order after I make a purchase?
Once your product is done being crafted and has been shipped, we’ll send you an email with tracking information. You can also contact our customer service team for any questions regarding tracking.
I have a question, how can I reach you?
You can connect with us through Facebook by messaging us, emailing us at MomentsEngravedTeam@gmali.com or reaching us directly by phone between 9am - 4pm PST toll free at 1-866-544-8192.
What are the payment methods you offer?
We offer a variety of payment methods on our website to make your purchase as easy as possible. You can use credit card, debit card, Paypal, Amazon Pay or Afterpay. Our partnership with Afterpay allows you to purchase your items today and spread your payments over four no-interest payments.
How can I understand sizing of the monograms better?
Standard sizing for our monogram collection ranges between 18” x 18”, 24” x 24”, 30” x 30” and 36” x 36”. Please note: Due to the highly customized nature of these products, the various lengths of the desires names and the initial chosen, the sizes may slightly vary. Our design team ensures that either the height or the width will reach one of those desired measurements. Additional sizes are available through custom order requests.
Can these products be used outdoors or indoors?
Most of the products on our store can be used outdoors or indoors as they are coated with rust and weather protection. Since each piece is made of raw steel, they may still oxidize naturally if placed in areas of high temperature changes or extreme moisture. It is important to do ongoing maintenance of your piece to ensure it has a prolonged lifespan when hung outside.
How do I hang these pieces?
Hanging these pieces is quite easy and usually can be done in 5 minutes or less. We find the best, most inconspicuous way that is the safest for surfaces in your home is to use a small finishing nail(s), a nail with no head, to rest the piece on a double sided framing tape (gentle for walls) to secure and level the piece. For outdoor mounting, we suggest using screws, self-taping screws or brick hangers.
I need to change something on my order, how can I do that?
If you need to change or cancel your order, please contact us immediately within 24 hours with your request via email at MomentsEngravedteam@gmail.com. Once your piece has entered production, we will be unable to make any changes.
Will I have to pay international taxes & duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee varies based on your locality and the amount of your merchandise. You can contact your customs office for specific amounts and percentages.